Customer Service

Your order is as important to us as it is to you. Our in-house Customer Service department will be happy to help you with any questions or other issues relating to your order. Please email us during standard business hours 9am-4:30pm PT M-F, and somebody on our team will be in touch with you. We answer everything in the order received, and though we try to be as prompt as possible, sometimes there are delays. Thank you in advance for your patience! Requests made outside of standard weekday business hours will be addressed as soon as possible.

Shipping Locations

We only ship to the United States and its territories. All shipments are via USPS. 

Return Policy

Deepsouthorganics.com may accept returns of product purchased directly from us through the Site only when all of the following conditions are satisfied:

The merchandise must be received by Deepsouthorganics.com within 30 days of your purchase, no returns will be accepted after this time period.

You must provide your order number as received when your order was placed through the Site.

Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if 50% or more of the product is unused.

If you need to make a return, please call or email us during normal business hours (9-4:30 PT M-F) before sending the merchandise back. You will be asked to provide your order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement. We will submit to the issuing bank right away, but they aren’t always prompt in doing things on their side.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, please let us know right away. We are not responsible for lost or stolen merchandise.

Closeout and Discontinued Items

All sales are FINAL on any closeout or discontinued items sold on the Site or otherwise distributed by Deepsouthorganics.com through any other format, and Deepsouthorganics.com will not accept any returns of closeout or discontinued items for any reimbursement whatsoever.

Back Orders

Although every attempt is made to maintain inventory on all of our products, there’s a small chance that supply may not always keep up with demand. If this happens, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out-of-stock items will be cancelled off the order unless backordering is available. We only charge for the items shipped.

Delays

Orders are typically shipped within 24-48 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email is not received, first check your spam/junk folder. If you still don’t see it, please contact us and we’ll be happy to provide the details for you. Be advised that shipping delays sometimes occur with our carrier and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery, longer for international orders.

Prices & Availability

Prices and availability of all products are subject to change without notice.

Last Updated: January 24, 2023